Refund policy
Return & Refund Policy
Effective date: 9 September 2026
Allureis Holdings LLC, 21 S Summit Ave #522, Gaithersburg, MD 20877. Questions: storeallureis@gmail.com — always include your order number.
Before it ships: cancel any time, full refund
You can cancel for any reason and get a full refund at any point before we hand your parcel to the carrier. Email us with your order number and we will stop it.
Orders usually enter the shipping process within 1 to 3 business days, so tell us quickly. Refunds go back to your original payment method and typically clear in 5 to 10 business days depending on your bank.
After it ships
Once the parcel has been handed to the carrier we can no longer cancel it, and we do not accept change-of-mind returns. Earrings are worn against the skin and we cannot resell a returned pair. That is why we make cancellation before shipping easy and unconditional.
If the product itself is faulty
We stand behind what we make. If your order arrives faulty or not as described, email us within 7 days of delivery with your order number and a clear photo or short video of the problem.
Every claim is reviewed individually. Where we confirm a fault, we resolve it as follows:
- United States: we ship a replacement at our cost. You do not need to send anything back.
- International: we refund the item price. You do not need to send anything back. Replacement shipping outside the US takes weeks and can go astray a second time, so a refund closes it faster and more fairly for you.
We do not refund for change of mind, for a style or size you decided against, or for normal wear over time.
Limits on replacement claims
Replacements are limited to one per order, and to one per customer in any 12-month period. A replacement is sent in the same colour, size, and shape as the item you ordered.
We may decline a claim where the evidence indicates misuse rather than a fault, or where there is a pattern of repeat claims on an account. This is rare, and we would always rather send you a working pair than argue about one.
After 7 days
We cannot accept fault claims more than 7 days after delivery. Please open your parcel and try the earrings when they arrive, even if you are saving them for later. Every order includes two spare magnetic stems, and replacement stem kits are available separately.
Lost, delayed, or stolen parcels
Risk of loss passes to you when the carrier accepts the parcel from us. Once it is in the carrier's hands, delivery is between you and the carrier.
If tracking shows delivered and the parcel is not with you, or if it stops moving in transit, the claim is filed with the carrier, not with us. Email us anyway and we will send you the tracking number, ship date, and any documentation you need to open that claim. We want you to get your parcel.
Wrong or incomplete addresses
Please check your address at checkout. We ship to the address given on the order. If a parcel is returned to us because the address was wrong or incomplete, we will contact you and you will be responsible for the cost of sending it again.
Your statutory rights
Nothing in this policy limits rights you have under the law where you live. Customers in the EU and UK have a statutory right to withdraw from a distance purchase within 14 days, and that right applies regardless of anything above. If you are in the EU or UK and wish to exercise it, email us and we will handle it.
Contact
Email storeallureis@gmail.com with your order number. We answer within 1 to 2 business days.