Return Policy

This page mirrors our official Return & Refund Policy. If the two ever differ, the official policy applies.

Effective date: 15 October 2026

All sales are final

Earrings are worn against the skin and cannot be resold, so all sales are final for change of mind or an incorrect size or style selection. Please check the size (6mm or 8mm), shape and finish before you order. We do not accept returns or give refunds for these reasons.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with your order number and a clear photo or video showing the problem.

After we verify the claim, we provide a replacement or a refund. No return shipment is required. You do not need to send anything back.

Cancellations

You can cancel an order within 24 hours of purchase, as long as it has not shipped. Email us your order number and we will stop it. Refunds go back to your original payment method and typically clear in 5 to 10 business days depending on your bank.

Orders usually enter the shipping process within 1 to 3 business days, so please tell us quickly. Once an order has shipped, or more than 24 hours have passed since purchase, it can no longer be canceled.

Limits on replacement claims

Replacements are limited to one per order, and to one per customer in any 12-month period. A replacement is sent in the same colour, size, and shape as the item you ordered.

We may decline a claim where the evidence indicates misuse rather than a fault, or where there is a pattern of repeat claims on an account. This is rare, and we would always rather send you a working pair than argue about one.

After 7 days

We cannot accept damaged, defective, or incorrect order claims more than 7 days after delivery. Please open your parcel and try the earrings when they arrive, even if you are saving them for later. Every order includes two spare magnetic stems, and replacement stem kits are available separately.

Lost, delayed, or stolen parcels

Risk of loss passes to you when the carrier accepts the parcel from us. Once it is in the carrier's hands, delivery is between you and the carrier.

If tracking shows delivered and the parcel is not with you, or if it stops moving in transit, the claim is filed with the carrier, not with us. Email us anyway and we will send you the tracking number, ship date, and any documentation you need to open that claim. We want you to get your parcel.

Wrong or incomplete addresses

Please check your address at checkout. We ship to the address given on the order. If a parcel is returned to us because the address was wrong or incomplete, we will contact you and you will be responsible for the cost of sending it again.

Your statutory rights

Nothing in this policy limits rights you have under the law where you live. Customers in the EU and UK have a statutory right to withdraw from a distance purchase within 14 days, and that right applies regardless of anything above. If you are in the EU or UK and wish to exercise it, email us and we will handle it.

Contact

Email storeallureis@gmail.com with your order number. We answer within 1 to 2 business days.