Refund & Return Policy

At Allureis, we want you to love your jewelry. If for any reason you’re not satisfied, we offer returns under the conditions below.

Returns

• Returns are accepted within 14 days of delivery

• Items must be unused, unworn, and returned in their original packaging

• Customers are responsible for return shipping costs

• Returned items must pass inspection before approval

Once approved, a refund will be issued to the original payment method.

Refunds

• Refunds are processed within 5–10 business days after we receive and inspect the return

• Original shipping fees are non-refundable

• Refunds may take additional time to appear depending on your bank

Damaged, Defective, or Broken Items

If your item arrives damaged, defective, or breaks under normal use:

• Contact us within 48 hours of delivery

• Fill out our contact page with:
  Order number
  Clear photos or video of the issue

Approved claims will receive a replacement, refund, or store credit at our discretion.

Non-Returnable Items

We cannot accept returns for:

• Items showing signs of wear or use

• Items damaged due to misuse or improper care

• Final sale or promotional items

Order Cancellations

Orders may be canceled within 12 hours of purchase.
After this period, orders are already in processing and cannot be canceled.

Important Notes

• Allureis reserves the right to refuse returns that do not meet policy requirements

• Abuse of the return policy may result in refusal of future service

• Slight variations in color or appearance are not considered defects